Penggayaan APA

william B.Martin,Pj.D.. (2004). Quality customer service . Jakarta: PPM.

Chicago Style

william B.Martin,Pj.D.. Quality customer service. Jakarta: PPM, 2004. Text.

MLA Style

william B.Martin,Pj.D.. Quality customer service. Jakarta: PPM, 2004. Text.

Turabian Style

william B.Martin,Pj.D.. Quality customer service. Jakarta: PPM, 2004. Print.